AMLOSE232 - Lead Operations Support Engineer

Job Description

AMLOSE232 - Lead Operations Support Engineer

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Job Title – AMLOSE232 - Lead Operations Support Engineer

Client – S&P Global

Office location: Canada (Need someone from East coast), Onsite

Type: Full-time with Altimetrik

Description

Candidates need to be strong in Java + AWS. Please note: don’t consider network engineer profiles.

Need debugging skills looking at thread dumps, memory leaks, DB slowness, etc.

Experience

Required Skills & Qualifications:

• L1 & L2 Support: Minimum of 8+ years of experience in a support role (Incident Management, Problem Management, Service Request Management, troubleshooting complex issues in cloud environments).
• Solid hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring Boot microservices, and cloud monitoring tools.
• Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.

Technical Expertise

• Deep understanding of cloud-native application support in AWS.
• Expertise in application monitoring tools (AWS CloudWatch, Splunk, Datadog).
• Strong troubleshooting and RCA skills, especially in production environments.
• Familiarity with troubleshooting methodologies and tools for cloud infrastructure.
• Proficiency in scripting or automation (Python, Bash, YAML, Terraform) is a plus.
• Understanding of Java: Ability to troubleshoot and diagnose Java-based applications in cloud environments.
• Problem-Solving & Troubleshooting: Ability to diagnose and resolve complex technical issues.

Soft Skills

• Strong leadership and mentoring capabilities.
• Excellent communication skills for technical and non-technical stakeholders.
• Attention to detail and proactive problem-solving.
• Ownership and accountability for system stability and reliability.

Shift Requirement

• Flexibility to work in rotating shifts for 24/7 support, including nights, weekends, and holidays.

Eligibility and Application Steps

If interested, send the following documents to hrsmss@smsoftconsulting.com:

• Updated Resume (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Only apply if you meet the qualifications. Feel free to share this opportunity.

For questions, call or text (647) 408-1348.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting