Account Manager/Sales Representative

Document DIrection Limited

Document Direction Limited (“DDL”) is the exclusive distributor of Ricoh products and in the Greater Toronto Area for small and medium-sized businesses. For 20 years, DDL has provided productivity to organizations in the fast growing colour, multi-function / digital and document services markets.

Document Direction provides client partners with Information Systems and Technology at whatever level desired, from basic equipment needs to Managed IT Helpdesk Services for an organization.

Ricoh is the leading worldwide provider of the highest quality document and content management solutions for the 21st century marketplace. Ricoh Canada Inc. is a wholly owned subsidiary of Ricoh Corporation with its head office in the Greater Toronto Area and a pioneer in the development of digital multifunctional document systems and related document management services.

DDL focuses on selecting and training top-performers, enabling their career progression in a ‘promote from within environment’.

Due to our continued growth, we are seeking motivated, positive individuals to join our team.


The Account Manager understands the entire Ricoh + DDL portfolio of products and services to competently service the customer. The Account Manager manages a geographic area comprised of Ricoh and competitive small/ medium business accounts.

The primary focus is to build relationships and reach competitive sales goals to increase new market share.


Sell RICOH hardware and software solutions to accounts within your assignment

Prospecting for new business and upgrading existing customer solutions

Complete customer needs analysis, identifying pressure points for all accounts

Complete customer proposals, product demonstrations and presentations

Achieve quota by consistently performing the required daily activities to build a robust pipeline of qualified opportunities

Initiate business development opportunities for DDL Professional Services + Information Technology solutions with existing and new accounts


Opportunities to grow within a fast-paced growth industry and a ‘promote from within’ culture

Full medical and dental benefits

An Expense Allowance

Opportunity to achieve quarterly and semi-annual bonuses plus other incentives

Top notch sales training plus onboarding / mentoring to boost your success


College or university degree, or equivalent experience in a related field

1 year of business-to-business outside sales experience is preferred

Basic understanding of sales skills and techniques

Possess strong communication skills both verbal and written

Able to provide strong customer service and build relationships

Ability to prioritize

An understanding of the sales cycle

Ability to perform with minimal direct supervision

Proficient computer skills (e.g., MS Office Excel, Power Point, etc.) a must

A valid driver’s license and reliable transportation required.


Dental care

Extended health care

Paid time off

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