Basic Purpose:
T he Tavern United Assistant Manager is responsible for assisting with the overall management of the pub’s day to day operations and for coordinating and supporting the team efforts towards exceeding guest expectations through the consistent provision of the highest levels of customer services.
The Tavern United Assistant Manager responsibilities include a direct reporting relationship with the Tavern United Manager and supporting the achievement of profitable business outcomes.
Key Accountabilities/Responsibilities :
Supports the Manager in the all aspects of full execution of running quality shifts, driving sales and profit performance of the restaurant is consistently achieved; Ensures positive guest service in all areas of service delivery and responds to complaints in a professional manner; Maintains the corporate brand image, including and not limited to restaurant cleanliness, proper wearing of uniforms and appearance standards; Assists with staff scheduling and monitors staff attendance management; Assists the Manager with the management of food and beverage costs by supervising portion control and the minimizing of waste; Trains, observes, and coaches staff to perform the duties and responsibilities of their roles and conducts follow up when necessary to re-train or periodically review procedures; Conducts staff orientation and training programs; Contributes to performance management including reviews and progressive discipline as per Canad Inns policies and procedures; Maintains a working knowledge of all statutory regulations affecting restaurant health and safety, and ensures any safety hazards are identified and corrective and prevention measures are implemented; Attends staff meetings as required and regularly conducts pre-shift staff meetings; Maintains a high degree of interest in self-development, displaying this by making suggestions for realistic and attainable process improvements; Inspects and examines food and beverage items ensuring quality, standards and guest expectations are fulfilled; Ensures all Tavern United standards are maintained, including uniforms, and that stations have the correct materials in place; Supports the Manager with the timely ordering of all stocks and supplies and monitors correct stock levels are maintained and stored under optimum conditions; Receives, organizes and books guest reservations; Reports items for repair or maintenance to the Maintenance department and ensure appropriate action is taken without delay; Adheres to all company security policies, including loss prevention measures, procedures and risk assessments for the security of staff, customers and premises, at all times; Participates in the recruitment, training and orientation of staff Working Conditions include: Stand, walk and remain on feet throughout the duration of scheduled shift;Able to lift, balance and carry 20 lbs throughout the duration of scheduled shift;Contend with loud noises, large group and potentially disgruntled guests;Able to work a variety of shifts including, days, evenings and weekends;Ability to successfully attain a clear criminal record check. Qualifications:
Strong working knowledge of hospitality principles and procedures, methods, practices, and techniques; Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments; Ability to analyze and interpret the needs of our guests and offer the appropriate options, solutions, and resolutions required ; Exceptional conflict resolution, negotiation, and objection handling skills Knowledge of cost analysis, fiscal management, and budgeting techniques Able to effectively communicate both verbally and in writing Working knowledge of various computer software programs and point of sales systems Post-Secondary education (Certificate in Tourism and Hospitality, Restaurant Management or Business Administration); A minimum of 1 year experience in a supervisory capacity; Experience in all aspects of customer service and people management; Demonstrated ability to lead and direct a team; Possess, or willingness to obtain Serving it Safe/Smart Choices Certification
